From journey mapping to comprehensive training, we help you elevate every customer interaction
Our Comprehensive CX Improvement Approach
1
Discovery and Research
We begin by understanding your current processes, customer interactions, and business goals through detailed research and stakeholder interviews. 👥🔎
Benefit: Provides a solid foundation to identify key areas for improvement
2
Customer Journey Mapping
We create a detailed map of your customer's journey to pinpoint pain points and opportunities for enhancement. 🗺️ ✨
Benefit: Gain insights to refine touchpoints and improve overall satisfaction.
3
Process Optimization
We analyze and streamline your internal processes to eliminate inefficiencies and ensure consistency (SOP's, guidelines, checklists etc) . 💪⚙️
Benefit: Improved operational efficiency and a more consistent customer experience.
4
Onboarding, Team Training and Development
We develop customized training programs to equip your team with the skills and knowledge needed to deliver exceptional customer service.🧑🎓
Benefit: Empowered employees who can effectively manage customer interactions and exceed expectations
5
Continuous Improvement
We provide ongoing support, quality control and monitoring to ensure your customer experience strategy evolves with your customers' needs. ⚙️📊
Benefit: Sustained improvements and adaptability to changing customer expectations.
WHY CHOOSEOUTSOURCING
OBJECTIVITY AND NEUTRALITY
FLEXIBILITY AND ADAPTABILITY
EXPERTISE AND SPECIALIZATION
INCREASE YOUR COMPANY'S COMPETITIVENESS! In today's competitive landscape, delivering an exceptional customer experience (CX) is key to building lasting relationships and driving growth. Our holistic approach combines customer journey mapping, process optimization, and team training to ensure your customers have a seamless and satisfying experience at every touchpoint.
Anna Probaka - palīdzu biznesiem augt IG @anna.probaka
DIFFERENT FORMS OF COOPERATION
Things we did - DENTAL CLINIC
target audience analysis and competitor research
CRM system integration and training
digitized administrator onboarding process by creating training courses on a closed platform
preparation of additional presentations - scripts, guidelines, process descriptions
weekly call analytics and for streamlining the administrator's work
Creating a strategy to return LOST patients
Things we did - LASER MEDICINE CLINIC
target audience analysis and competitor research
CRM system integration and employee training
preparing call scripts for LOST patients
Things we did - Building materials industry
target audience analysis and competitor research
CRM system integration and employee training
outbound call and sales scripts
call control and analytics
creation of additional marketing materials for effective work of salespeople to improve CX
Piesakieties sarunai par iespējām ieviest klientu ģenerācijas procesu savam biznesam
Piesakies sarunai par iespējām uzlabot zvanu pasauli arī tavā uzņēmumā!
Please, fill the form and I will contact You soon!
Pēdējo 3 gadu laikā palīdzēja saviem klientiem nopelnīt vairāk kā 500 000 € ar >70 000 € lielām investīcijām interneta reklāmā.
Veiksmīgi realizēja vairāk kā 120 interneta projektus: mājaslapu izveide, uzņēmumu virzīšana internetā, klientu piesaiste, pārdošanas procesu automatizācija u.c.
Ikgadējais Traffic&Conversion Summit apmeklētājs.
Regulāri apmācās pie vadošajiem NVS valstu un ASV vadošajiem interneta mārketinga speciālistiem - Олесь Тимофеев, Кир Уланов, Roland Frasier, Rudy Mawer, Ryan Deiss u.c.
No kasiera kinoteātrī līdz kinokompleksa vadītājai.
Kinokompleksa Retail departamenta vadītājas amatā ģenerēja 1 milj. eur apgrozījumu gadā. Gada laikā ar komandu apkalpoja 500 000 klientu.
Izstrādāja motivācijas sistēmu, kas palielināja vidējā pirkuma čeku.
Uzlaboja darbinieku un klientu pārdošanas/pirkšanas pieredzi, ko pēc tam ieviesa visos [32] kinoteātros Polijas kinoteātru piederošai ķēdei.
Kinokompleksa vadītājas amatā palielināja uzņēmuma apgrozījumu par 12,2%.